Refund & Returns Policy
At TeslaCare-X, we prioritize customer satisfaction and aim to ensure you are pleased with your purchase. If you’re not fully satisfied with your order, we’re here to assist. Please review the details of our refund and returns policy below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item can be used and in the same condition as when you received it.
• It should be returned in its original packaging.
• Your return request must be initiated within 60 days of receiving the item.

Please note, some items are non-returnable, including:

• Perishable goods (e.g., food or supplements).
• Custom-made or personalized items.
• Gift cards or downloadable products.
• Health and personal care items.

2. Initiating a Return

To start a return, contact our customer service team at info@teslacare-x.net with your order number and the reason for the return. We will provide detailed instructions for the return process.

Please do not return your product without first reaching out to us for guidance.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or there was an error in your order.
• For returns due to defects or errors on our part, we will provide a prepaid shipping label.

4. Refund Process

Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund request.

• Approved Refunds: If approved, the refund will be processed and credited to your original payment method within 5-10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted, including for:
  • Items with clear signs of use.
  • Products not in their original condition, or missing parts for reasons not caused by our error.
  • Returns requested more than 30 days after delivery.

5. Delayed or Missing Refunds

If your refund has not been received:

1. First, check your bank account or credit card statement.
2. Contact your credit card company, as it may take additional time for the refund to officially post.
3. If you’ve completed these steps and still don’t see your refund, reach out to us at info@teslacare-x.net for assistance.

6. Exchanges

We offer exchanges only for defective or damaged items. If you need to exchange a product for the same item, please contact us at info@teslacare-x.net for further instructions.

7. Contact Information

For any questions or concerns about this Refund & Returns Policy, feel free to contact us:

TeslaCare-X
Email: info@teslacare-x.net